Analiza e-bankinga u vremenu korone
DOI:
https://doi.org/10.5937/ekonsig2202169KKeywords:
e-banking, COVID-19, platne i kreditne kartice, plaćanja, distributivne mrežeAbstract
Elektronsko bankarstvo predstavlja jedan generalni termin koji se koristi da označi proces kojim je pravnim i fizičkim licima dozvoljeno da obavljaju lične ili komercijalne bankarske transakcije koristeći elektronsku i telekomunikacionu mrežu. Ono obuhvata različite poslove kao što su - transfer sredstava, izvode sa tekućeg računa, plaćanje računa, lociranje najbližeg bankomata, dobijanje informacija o finansijskim proizvodima i uslugama, podnošenje zahteva za kredit, ali i ostale poslove koji se realizuju korišćenjem računara, pametnih telefona ili nekih drugih tehnoloških uređaja. Predmet istraživanja ovog rada je analiza upotrebe e-bankinga u vremenu pandemije virusa COVID-19 u Republici Srbiji i Bosni i Hercegovini. Pandemija virusa COVID-19 uslovila je da se sve veći broj transakcija obavlja online odnosno putem opcija digitalnog plaćanja. Takođe, uslovila je da banke razviju dodatne pogodnosti za svoje korisnike, kao i da unaprede postojeću e-infrastrukturu koja se odnosi na mogućnosti korišćenja e-bankinga.
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